At iWoon you can pay for your order with the following payment methods. Because of the many options, you don't have to leave your comfort zone to order something from us.

• iDeal
• Klarna
• Visa
• MasterCard
• Apple Pay
• Paypal
• Bancontact ( Belgium )
• Carte Bancaire ( France )

At iWoon it is possible to pay for your order afterwards. This is possible with us with Klarna: pay afterwards.

This is no problem at all. At iWoon you can place an order by email and/or telephone .

If you order more than €750 - , or more in the Netherlands , we will bring the items to your door completely free of charge.
In Belgium? We make the same promise there.

At iWoon there are different shipping costs. This has everything to do with the size and weight of the items. You can have an estimate made in your shopping cart.

Shipping costs are always automatically calculated for you at checkout.

• Regular delivery days: Monday to Friday (product-dependent)
• Delivery times: 08:00 - 17:00
• Note: We will contact you in case of external obstructions

Good news for our valued customers! We are now able to offer pick-up options. We understand that this can be a convenient option, and we are proud to offer it as a service. If you wish to use our pick-up service, we kindly ask you to allow a processing time of 1 to 2 business days before your order is ready for collection. We do our best to make this process as efficient as possible, so you can pick up your products quickly and easily.

Once your order is ready, you will receive an SMS notification. From that moment on, the pick-up times below will apply.

Furthermore, we understand that there may sometimes be specific situations where you need an exception. We want to emphasize that we are flexible and willing to look at your individual needs. If you believe your situation warrants an exception, please do not hesitate to contact us, and we will do our best to meet your wishes.

Pick-up times*:

• Monday to Thursday: 09:00-12:30 and 13:15-14:45
• Friday: 09:00 - 12:30
• Weekends: at this time we do not offer pick-up options on weekends

* Excluding National holidays, on these days we are closed.

Our collection warehouse is located in Ochten in Gelderland.

Ochten Collection Warehouse:

Collection times*:

• Monday to Thursday: 09:00-12:30 and 13:15-14:45
• Friday: 09:00 - 12:30
• Weekends: we currently do not offer collection options at this location during the weekend

You can contact our customer service during the following opening hours:

By phone:

Monday - Friday: 10:00 - 17:00
Saturday - Sunday: Closed

WhatsApp & Chat:

Monday - Friday: 09:00 - 19:00
Saturday - Sunday: 12:00 - 16:00

Call us: 085 060 1997
WhatsApp us
Chat with us

• Email: you can expect a response to your emails within 3 working days. We do our utmost to pick it up as quickly as possible.
• Whatsapp: our aim is that messages via Whatsapp are answered on the same day.
• Telephone contact: We aim to answer all our phone calls as quickly as possible during our opening hours. As we currently only have one phone in the office, it may sometimes take a while before we can answer. However, we want to assure you that we will always call you back if you leave a message with your name and phone number. We appreciate your patience and understanding as we do our best to contact you as soon as possible.
• Chat: our aim is that chat messages are picked up within 1 hour.

Do you have a complaint or interesting feedback for us? We are always open to that!
You can leave this in the contact form on the contact page . Then select the option ' Complaint or feedback ' under ' Reason for contact '.

We will respond to your complaint as quickly as possible. Responding to a complaint can take up to 14 working days.
We aim to respond to your complaint within 5 working days.

When purchasing online, the customer has the option to cancel the purchase without giving any reason within 14 days . This period starts after the moment of receipt.

You can consult the specific conditions on the following page: Returns and Refunds Policy

The transport costs for large transport vary between €74.95 and €99.95

For small transport between €17.95 and €27.95

The exact costs and explanations can be found on the following page: Returns and refund policy

Want to return a product ( small transport ) yourself? The costs for a parcel service are for the customer.

If more than one product is returned from the same address, you will only pay the return costs for the product with the highest rate.

NB for tiles it is only possible to return an entire order, partial deliveries will not be accepted.